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Return & Refund Policy
Return & Refund Policy
Return & Refund Policy
1. Policy Overview We commit to providing transparent return/refund services for defective products while ensuring fair terms for both parties. Returns are only accepted for scooters (not accessories) under specific conditions
2. Return Address Recipient : WeRoll Tech GmbH (Attn: Mr Zanat )Address : Dickestr. 23 Tor 10, 42369 Wuppertal, GermanyPhone : +49 176 50986687
3. Key Scenarios & Requirements
Eligible Returns
Manufacturing defects within 14 days of delivery (e.g., material flaws, assembly issues).
Incorrect product shipped by JOYOR.
Non-Eligible Returns
"Change of mind" or subjective dissatisfaction.
Damaged/missing accessories (e.g., chargers, toolkits).
4. User Actions & Timeline
Pre-Shipment Cancellation :
Return Process :
Step 1 : Email support for return authorization (include order number and defect details).Step 2 : Ship the scooter in its original packaging with all labels intact.Step 3 : Use a traceable carrier (e.g., DHL, FedEx) and notify the logistics provider about lithium-ion batteries
Time Limits :
Return must reach our warehouse within 2 weeks of approval.
5. Costs & Responsibilities
JOYOR Covers Costs (if defective/incorrect product):
Full refund including original shipping.
Return label provided (cost deducted from refund if used).
Buyer Covers Costs (non-defective cases):
Return shipping + refurbishment fee (€100–300 , depending on model).
Risk of loss/damage during transit lies with the buyer
6. Refund Details
Approval Time : 1–4 weeks after warehouse inspection.Processing : 5–10 business days via original payment method.Delays : Contact your bank/card issuer first, then email support if unresolved.
7. Critical Notes
Battery Compliance : Follow UN38.3 certification standards for lithium-ion battery shipping . Documentation : Retain order receipts and tracking numbers.Partial Refunds : Issued if accessories are missing or non-original packaging is used.
For further queries: support@joyor-escooter.com
Please read this return policy carefully before purchasing to ensure that you understand the relevant terms and conditions. If you have any questions, please feel free to contact our customer service team. After receiving the product, please check its integrity and quality in time. If there is any problem, please contact us immediately. At the same time, please keep the order and receipt for subsequent inquiries and handling of problems.
(function() {
const STATUS = {
LOADING: 'loading',
FINISH: 'finish'
};
const RESULT = {
EMPTY: 'data-empty'
};
class SPZCustomCartSku extends SPZ.BaseElement {
renderData = [];
/**
* add to cart reselect item, and delete process:
* 1. record reselect id before show reselect modal
* 2. add to cart success, mark `needDeleteReselectRecord` to true
* 3. close reselect modal / drawer
* 4. spz-cart re-render, triggered mounted event
* 5. call refresh
*/
// mark delete reselect id
recordReselectId = null;
// mark should delete reselect record after spz-cart mounted event
needDeleteReselectRecord = false;
refreshLock = false;
addToCartSuccess = false;
// cache paused refresh data
refreshDataCache = [];
// cache similar products data, for manual add to cart
similarData = [];
constructor(element) {
super(element);
this.xhr_ = SPZServices.xhrFor(this.win);
this.action_ = SPZServices.actionServiceForDoc(this.element);
}
setupAction_() {
this.registerAction('refresh', (invocation) => {
const data = invocation && invocation.args && invocation.args.data || {};
this.refresh(data);
});
this.registerAction('deleteReselect', SPZCore.Types.debounce(
this.win,
(invocation) => {
this.deleteReselect(invocation?.args?.id);
},
200
));
this.registerAction('deleteInvalid', SPZCore.Types.debounce(
this.win,
(invocation) => {
this.deleteInvalid(invocation?.args?.id);
},
200
));
this.registerAction('setReselectRecordId', (invocation) => {
this.setReselectRecordId(invocation?.args?.id);
});
this.registerAction('clearNeedReselectRecord', (invocation) => {
this.clearNeedReselectRecord();
});
this.registerAction('registerDeleteReselectTask', (invocation) => {
this.registerDeleteReselectTask(invocation?.args?.data);
});
this.registerAction('lockRefresh', (invocation) => {
this.lockRefresh();
});
this.registerAction('releaseRefreshLock', (invocation) => {
this.releaseRefreshLock();
});
this.registerAction('manualAddToCart', (invocation) => {
this.manualAddToCart(invocation?.args?.id);
});
this.registerAction('syncSimilarData', (invocation) => {
this.syncSimilarData(invocation?.args?.data);
});
// DEBUG
this.registerAction('log', (invocation) => {
const data = invocation && invocation.args && invocation.args.data || {};
console.log('log', invocation);
});
}
buildCallback() {
this.setupAction_();
}
isLayoutSupported(layout) {
return true;
}
/**
* 数据去重
* @param {Array} data
*/
uniq_(data) {
const result = [];
for(let i = 0; i < data.length; i++) {
if(!result.includes(data[i])) {
result.push(data[i]);
}
}
return result;
}
checkRefreshLock() {
if (this.refreshLock) {
return false;
}
return true;
}
setLoading(isLoading) {
SPZCore.Dom.toggleAttribute(this.element, STATUS.LOADING, isLoading);
SPZCore.Dom.toggleAttribute(this.element, STATUS.FINISH, !isLoading);
}
setDataResult(data) {
const isDataEmpty = !data.reselectSkus.length && !data.invalidSkus.length && !data.line_items.length;
SPZCore.Dom.toggleAttribute(this.element, RESULT.EMPTY, isDataEmpty);
}
// 存在多次请求顺序问题
async refresh(_data) {
// 接口失败时返回数据不为对象
if (!(typeof _data === 'object' && _data.line_items && _data.line_items.length > 0)) {
const newData = {
line_items: [],
reselectSkus: [],
invalidSkus: [],
displayInvalidSkus: []
};
this.trigger_('refreshError', newData);
this.setLoading(false);
return;
}
if (!this.checkRefreshLock()) {
this.setRefreshCache(_data);
return;
}
this.setLoading(true);
let data = _data;
if (this.needDeleteReselectRecord && this.recordReselectId) {
let hasError = false;
try {
data = await this.deleteReselectRecordBeforeRefresh(_data);
} catch (e) {
hasError = true;
console.error(e);
const newData = {
...data,
reselectSkus: [],
invalidSkus: [],
displayInvalidSkus: []
};
this.trigger_('refreshError', newData);
this.setLoading(false);
this.setDataResult(newData);
return;
}
this.needDeleteReselectRecord = false;
if (hasError) {
return;
}
}
// 获取失效商品
const invisibleItems = data.ineffectives;
// 获取失效商品内仅售罄商品的sku
const soldOutItems = invisibleItems.filter(item => item.reason === "line_item_sold_out");
// 通过失效 sku 获取 spu, 注意去重
const soldOutSpuIds = this.uniq_(soldOutItems.map(item => item.product_id));
const querySpuIds = soldOutSpuIds.map(spuId => `ids[]=${spuId}`).join('&');
if (!soldOutSpuIds.length) {
const newData = {
...data,
reselectSkus: [],
invalidSkus: [],
displayInvalidSkus: []
};
this.trigger_('refreshSuccess', newData);
this.renderData = newData;
this.setLoading(false);
this.setDataResult(newData);
return;
}
// 请求 spu 下其他 sku 库存
this.xhr_.fetchJson(`/api/product/list?limit=${soldOutSpuIds.length}&${querySpuIds}`)
.then(res => {
const reselectSkus = [];
const invalidSkus = [];
// spu 维度展示
const displayInvalidSkus = [];
res.data.list.forEach(product => {
// spu 匹配, 存在多 sku 情况
const soldOutSkus = soldOutItems.filter(item => item.product_id === product.id);
if (!soldOutSkus.length) {
return;
}
// 通过失效 sku 获取 spu 下其他 sku 库存, 存在其他可用库存时标记为 "Reselect" 按钮可用
//const allowReselect = product.variants
// .filter(variant => variant.option1 === soldOutProduct.variant.option1 && variant.option2 === soldOutProduct.variant.option2 && variant.option3 === soldOutProduct.variant.option3)
// .some(variant => variant.available);
// 查询售罄 sku 对应商品是否可加购, 标记为 Reselect 可用项
if (product.available) {
reselectSkus.push(...soldOutSkus);
// 若商品不可用(全部 sku 售罄), 归纳到失效商品列表
} else {
invalidSkus.push(...soldOutSkus);
// spu 维度, 仅添加一项 sku
displayInvalidSkus.push(soldOutSkus[0]);
}
});
const newData = {
...data,
reselectSkus,
invalidSkus,
displayInvalidSkus
};
this.trigger_('refreshSuccess', newData);
this.renderData = newData;
this.setLoading(false);
this.setDataResult(newData);
})
.catch(err => {
this.setLoading(false);
console.error(err);
this.trigger_('refreshError', data);
}).finally(() => {
});
}
async deleteReselect(id, ignoreEmit) {
if (!id) {
return;
}
const targetSku = this.renderData.reselectSkus.find(item => item.id === id);
try {
const res = await this.xhr_.fetchJson(`/api/cart/${targetSku.variant_id}`, {
method: 'DELETE',
body: {
id: targetSku.id,
product_id: targetSku.product_id,
variant_id: targetSku.variant_id,
}
});
const newData = {
...this.renderData,
reselectSkus: this.renderData.reselectSkus.filter(item => item.id !== id),
};
this.renderData = newData;
!ignoreEmit && this.trigger_('deleteSuccess', newData);
} catch (err) {
console.error(err);
!ignoreEmit && this.trigger_('deleteError', err);
}
}
deleteInvalid(id) {
if (!id) {
return;
}
const targetSku = this.renderData.invalidSkus.find(item => item.id === id);
this.xhr_.fetchJson(`/api/cart/${targetSku.variant_id}`, {
method: 'DELETE',
body: {
id: targetSku.id,
product_id: targetSku.product_id,
variant_id: targetSku.variant_id,
}
})
.then(res => {
const newData = {
...this.renderData,
invalidSkus: this.renderData.invalidSkus.filter(item => item.id !== id),
displayInvalidSkus: this.renderData.displayInvalidSkus.filter(item => item.id !== id),
};
this.trigger_('deleteSuccess', newData);
this.renderData = newData;
})
.catch(err => {
console.error(err);
this.trigger_('deleteError', err);
});
}
// record reselect sku id before show reselect modal
setReselectRecordId(id) {
if (!id) {
return;
}
this.recordReselectId = id;
}
async deleteReselectRecordBeforeRefresh(data) {
if (!this.recordReselectId) {
return;
}
await this.deleteReselect(this.recordReselectId, true);
return {
...data,
ineffectives: data.ineffectives.filter(item => item.id !== this.recordReselectId)
}
}
clearNeedReselectRecord() {
this.needDeleteReselectRecord = false;
}
registerDeleteReselectTask(productData) {
const targetSku = this.renderData.reselectSkus.find(item => item.id === this.recordReselectId);
if (targetSku?.variant_id && productData?.variant.id) {
if (targetSku.variant_id === productData?.variant.id) {
this.needDeleteReselectRecord = false;
return;
}
}
this.needDeleteReselectRecord = true;
}
// pause cart refresh(trigger by similar products)
lockRefresh() {
if (this.refreshLock) {
return;
}
this.refreshLock = true;
}
releaseRefreshLock() {
if (!this.refreshLock) {
return;
}
this.refreshLock = false;
this.refreshWithCache();
}
// direct add_to_cart(trigger by similar products)
async manualAddToCart(id) {
const target = this.similarData.find(item => item.id === id);
this.lockRefresh();
try {
const res = await this.xhr_.fetchJson(`/api/cart`, {
method: 'POST',
body: {
note: '',
product_id: target.id,
quantity: '1',
variant_id: target.variants[0].id,
refer_info: {
source: 'add_to_cart'
}
}
});
const newCartItems = res.data.items;
this.setRefreshCache(newCartItems, true);
} catch (err) {
console.error(err);
}
}
syncSimilarData(data) {
this.similarData = data.data;
}
setRefreshCache(data, patch) {
if (patch) {
this.refreshDataCache = {
...this.refreshDataCache,
line_items: [...this.refreshDataCache.line_items, ...data]
};
} else {
this.refreshDataCache = data;
}
}
refreshWithCache() {
this.refresh(this.refreshDataCache);
}
mountCallback() {
}
unmountCallback() {
}
/**
* trigger event
* @param {Object} data
*/
trigger_(name, data) {
const event = SPZUtils.Event.create(this.win, `spz-custom-cart-sku.${name}`, {
data,
});
this.action_.trigger(this.element, name, event);
}
}
SPZ.defineElement('spz-custom-cart-sku', SPZCustomCartSku);
}())
(function () {
class SPZCustomCartTrack extends SPZ.BaseElement {
constructor(element) {
super(element);
this.action_ = SPZServices.actionServiceForDoc(this.element);
}
isLayoutSupported(layout) {
return true;
}
buildCallback() {
this.setupAction_();
}
hash(val) {
const hashKey = Object.keys(val).sort((a, b) => a - b).reduce((acc, k) => {
acc += `{'${k}':'${val[k]}'}`;
return acc;
}, '');
return hashKey;
}
trackExtra(key, value) {
console.log('trackExtra...', key, value);
if (!window.sa) {
return;
}
const hashKey = this.hash(value);
let hasExtraInfo = false;
if (window.sa.eventInfo && window.sa.eventInfo[key] && window.sa.eventInfo[key].extra_properties) {
hasExtraInfo = window.sa.eventInfo[key].extra_properties.some(p => {
return hashKey === this.hash(p);
});
}
if (hasExtraInfo) {
return;
}
window.sa && window.sa.registerExtraInfo(key, value);
}
delExtraTrack(key, value) {
const hashKey = this.hash(value);
if (window.sa.eventInfo && window.sa.eventInfo[key] && window.sa.eventInfo[key].extra_properties) {
window.sa.eventInfo[key].extra_properties = window.sa.eventInfo[key].extra_properties.filter(p => hashKey !== this.hash(p));
}
}
track(key, value) {
console.log('tracking...', key, value);
window.sa && window.sa.track(key, value);
}
setupAction_() {
this.registerAction('registerReselectAtc', () => {
this.trackExtra('add_to_cart', {
function_name: 'Farida',
action_type: 'reselect'
});
});
this.registerAction('clearReselectAtc', () => {
this.delExtraTrack('add_to_cart', {
function_name: 'Farida',
action_type: 'reselect'
});
});
this.registerAction('registerSimilarAtc', () => {
this.trackExtra('add_to_cart', {
function_name: 'Farida',
action_type: 'similar_product'
});
});
this.registerAction('clearSimilarAtc', () => {
this.delExtraTrack('add_to_cart', {
function_name: 'Farida',
action_type: 'similar_product'
});
});
const clickParams = {
business_type: 'product_plugin',
event_name: 'function_click',
function_name: 'Farida',
plugin_name: 'Farida',
template_name: 'cart',
template_type: '13',
module: 'online_store',
module_type: 'online_store',
tab_name: '',
card_name: '',
event_developer: 'ccbken',
event_type: 'click',
};
this.registerAction('trackDelReselect', () => {
this.track('function_click', {
...clickParams,
event_info: JSON.stringify({
action_type: 'cart_delete',
element_type: 'sku'
})
});
});
this.registerAction('trackClickReselect', () => {
this.track('function_click', {
...clickParams,
event_info: JSON.stringify({
action_type: 'reselect',
element_type: 'sku'
})
});
});
this.registerAction('trackDelSimilar', () => {
this.track('function_click', {
...clickParams,
event_info: JSON.stringify({
action_type: 'cart_delete',
element_type: 'spu'
})
});
});
this.registerAction('trackClickSimilar', () => {
this.track('function_click', {
...clickParams,
event_info: JSON.stringify({
action_type: 'reselect',
element_type: 'spu'
})
});
});
this.registerAction('trackOpenSimilar', () => {
this.track('function_expose', {
...clickParams,
event_name: 'function_expose',
event_type: 'expose',
event_info: JSON.stringify({
popup_name: 'farida_product_popup'
})
});
});
}
}
SPZ.defineElement('spz-custom-cart-track', SPZCustomCartTrack);
}())