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Frequently Asked Questions

🛴 General Info & Safety
Who can ride Joyor scooters?
Joyor scooters are adaptable for riders from 12 years old to adults. Always follow your local country's minimum age regulations (e.g., 14+ in Germany).
Can I bring a passenger?
No. For safety reasons, only one person per scooter is allowed.
Do you accept OEM/ODM?
Yes, we accept B2B OEM/ODM orders. Please contact us for details.
⚖️ Regulations (EU & DE)
🇩🇪 Germany: Can I ride >20km/h?
On public roads, NO. You must use an ABE Certified scooter limited to 20km/h.
Warning: Faster models are for private property only. Police may fine you for using them on streets.
🇩🇪 How to get License Plate (ABE)?
1. Buy an ABE model.
2. Take the "Data Confirmation" paper to an insurer.
3. Get the sticker & attach it.
🇪🇸 Spain: DGT Regulations?
Speed 6-25km/h. Forbidden on sidewalks. Helmet rules depend on municipality.
🔧 Maintenance & Tech
What is the battery lifespan?
Typically 2-3 years. To extend life: don't drain to 0% and charge monthly if stored.
Is it waterproof?
It is water-resistant (IP54) for light splashes but not waterproof. Avoid heavy rain.
📦 Warranty & Returns
Return Policy
14 Days: You can return brand new, unused scooters in original packaging within 14 days.
Warranty Coverage
1 Year for the scooter, 6 Months for the battery. Physical damage is not covered.
Contact: support@joyor-escooter.com